INFORMATION CLAUSES
GDPRBest offers only on our website
Geovita S.A.
Geovita S.A.
Booking regulations
GEOVITA HEALTH AND RECREATION FACILITIES REGULATIONS
§ 1
1. These regulations specify the terms of service provision, liability, and stay within Geovita facilities located throughout Poland and are an integral part of the agreement concluded by signing the registration card.
2. By performing the above action, the Guest confirms that they have read and accept the terms of these regulations.
3. The regulations apply to all Guests staying on the premises of the Facility.
4. The regulations are available for review at the hotel Reception.
5. Hotel rooms are rented on a daily basis. The hotel day starts and ends according to the information provided in the booking confirmation. If the Guest does not specify the duration of stay when booking, it is assumed the room is rented for one day.
6. In case of failure to leave the room by the agreed date (confirmed upon check-in), the Facility has the right to charge the Guest 100% of the daily rate valid for that day.
7. Hotel service includes accommodation, meals, and other services offered by the Facility.
8. In case of shortening the guest’s stay, the facility does not refund costs in case of unilateral withdrawal from the concluded agreement.
§ 2
1. The basis for Guest check-in is presenting an identity document with a photo to the Receptionist and signing the registration card.
2. The Geovita Bravo Card entitles the holder to the assigned discount upon its physical presentation before payment for the stay.
3. Requests to extend the stay beyond the initially specified period should be reported to the Reception by 10:00 AM on the day the room rental expires.
4. The Facility considers extension requests based on availability.
5. Acceptance of certain pets on the premises is possible after prior notification at reception and payment according to the current price list. Dogs must be kept on a leash and wear a muzzle. Pets are not allowed in the dining room or bar.
§ 3
1. The Guest may not transfer the room to other persons, even if the paid period has not expired.
2. Non-registered persons may stay in the room or apartment from 7:00 AM to 10:00 PM.
3. The Facility may refuse to accept a Guest who during a previous stay flagrantly violated regulations, caused damage to hotel property, other guests, or persons, or disturbed the peaceful stay or operation of the facility, especially in cases of aggressive behavior or if the Guest is intoxicated or under the influence of narcotics or appears to be so.
§ 4
1. The Facility provides services according to its category and standard. If there are any complaints about service quality, the Guest is requested to report them as soon as possible at Reception for prompt resolution.
2. The Facility is obliged to ensure:
a. Conditions for full and unrestricted guest rest.
b. Safety during the stay, including confidentiality of Guest information.
c. Professional and courteous service in all services provided.
d. Efficient technical service; if defects cannot be fixed, the Facility will make efforts to change the room or otherwise alleviate inconveniences within its capabilities.
§ 5 1. Upon Guest request, the Facility provides the following free services:
a) Information related to stay and travel.
b) Wake-up calls at designated times.
c) Storage of money and valuables during the Guest’s stay. The main safe is located at reception.
d) Baggage storage: the Facility may refuse to store baggage outside of the Guest’s stay dates and items not considered personal baggage.
e) Reservations in other GK PHH facilities.
§ 6
1. The Facility is responsible for loss/damage of items brought by the guest unless the damage results from the nature of the items, force majeure, or exclusive fault of the injured party or accompanying person.
2. The Guest should report any damage to the hotel reception immediately upon discovery.
3. The Facility is not liable for loss or damage of items brought by persons staying as guests of the Guest.
4. The Guest is obligated to comply with current regulations and recommendations by the State Sanitary Inspectorate.
§ 7
1. The Facility is not responsible for damage or loss of cars or other vehicles left on the premises.
§ 8
1. Quiet hours are in effect from 10:00 PM to 7:00 AM the following day.
2. Guests’ behavior should not disturb the peaceful stay of others. The Facility may refuse service to persons violating this rule.
§ 9
1. Each time leaving the room or apartment, the Guest should check door closure and leave the key at reception. Loss or destruction of keys will result in a 50 PLN charge.
2. The Guest is responsible for any damage or destruction of furnishings and technical equipment caused by themselves or their visitors, according to damage assessment.
3. For fire safety, use of heaters, electric irons, and similar devices not provided by the Facility is prohibited in hotel rooms.
4. Smoking is prohibited on the premises except in designated areas. 5. In case of violation of points 3 and 4, a penalty of 1000 PLN and coverage of any fire alarm costs will be imposed on the Guest.
6. The Facility reserves the right for staff, accompanied by security or police, to enter the rented room in emergencies such as flooding, fire hazard, improper behavior, suspicion of crime, or if the Guest or third party is in danger to life or health (e.g. intoxication).
7. It is forbidden to store flammable materials, narcotics, or other prohibited items or substances in the hotel room.
§ 10
1. Personal belongings left by a departing Guest in the room will be sent to the Guest’s specified address at their expense.
2. If no instruction is received, the Facility will store items for 3 months, then donate them to charity.
According to the law of July 28, 2023, on the protection of minors (LEX Kamilek), article 22 c section 2 point 2, we inform that internet use by minors is allowed only under guardian supervision. Please ensure minors use the internet safely and responsibly in accordance with applicable regulations to protect them from inappropriate content and online threats. § 11 COMPLAINTS 1. The Guest has the right to submit complaints about services provided directly by Geovita Facility and the online payment process via the Przelewy24 service (PayPro S.A.). 2. How to submit complaints: a) Complaints about hotel services (e.g., room standard, meal quality, service) should be reported immediately upon noticing faults directly at the Facility Reception for prompt resolution. b) Complaints related to "Pay-by-link" payment service via Przelewy24 should be submitted in writing via the Facility's email or directly at Reception. 3. Complaint content: To ensure efficient handling, the complaint should include: a) Guest’s full name. b) Booking number or stay date. c) For payment complaints: transaction number and date. d) Detailed problem description and date of occurrence. e) Specified claim (e.g., refund request, repair). f) Email or mailing address for feedback. 4. Response time and method: a) Geovita Facility will respond to its own service complaints within 14 days of receipt. b) For complaints regarding payment services by Przelewy24, the Facility will promptly forward the complaint to the payment operator, PayPro S.A., for further processing. The Guest will receive a response according to PayPro S.A.’s service regulations. c) The response will be sent to the Guest in written or electronic form at the address provided in the complaint.
§ 1
1. These regulations specify the terms of service provision, liability, and stay within Geovita facilities located throughout Poland and are an integral part of the agreement concluded by signing the registration card.
2. By performing the above action, the Guest confirms that they have read and accept the terms of these regulations.
3. The regulations apply to all Guests staying on the premises of the Facility.
4. The regulations are available for review at the hotel Reception.
5. Hotel rooms are rented on a daily basis. The hotel day starts and ends according to the information provided in the booking confirmation. If the Guest does not specify the duration of stay when booking, it is assumed the room is rented for one day.
6. In case of failure to leave the room by the agreed date (confirmed upon check-in), the Facility has the right to charge the Guest 100% of the daily rate valid for that day.
7. Hotel service includes accommodation, meals, and other services offered by the Facility.
8. In case of shortening the guest’s stay, the facility does not refund costs in case of unilateral withdrawal from the concluded agreement.
§ 2
1. The basis for Guest check-in is presenting an identity document with a photo to the Receptionist and signing the registration card.
2. The Geovita Bravo Card entitles the holder to the assigned discount upon its physical presentation before payment for the stay.
3. Requests to extend the stay beyond the initially specified period should be reported to the Reception by 10:00 AM on the day the room rental expires.
4. The Facility considers extension requests based on availability.
5. Acceptance of certain pets on the premises is possible after prior notification at reception and payment according to the current price list. Dogs must be kept on a leash and wear a muzzle. Pets are not allowed in the dining room or bar.
§ 3
1. The Guest may not transfer the room to other persons, even if the paid period has not expired.
2. Non-registered persons may stay in the room or apartment from 7:00 AM to 10:00 PM.
3. The Facility may refuse to accept a Guest who during a previous stay flagrantly violated regulations, caused damage to hotel property, other guests, or persons, or disturbed the peaceful stay or operation of the facility, especially in cases of aggressive behavior or if the Guest is intoxicated or under the influence of narcotics or appears to be so.
§ 4
1. The Facility provides services according to its category and standard. If there are any complaints about service quality, the Guest is requested to report them as soon as possible at Reception for prompt resolution.
2. The Facility is obliged to ensure:
a. Conditions for full and unrestricted guest rest.
b. Safety during the stay, including confidentiality of Guest information.
c. Professional and courteous service in all services provided.
d. Efficient technical service; if defects cannot be fixed, the Facility will make efforts to change the room or otherwise alleviate inconveniences within its capabilities.
§ 5 1. Upon Guest request, the Facility provides the following free services:
a) Information related to stay and travel.
b) Wake-up calls at designated times.
c) Storage of money and valuables during the Guest’s stay. The main safe is located at reception.
d) Baggage storage: the Facility may refuse to store baggage outside of the Guest’s stay dates and items not considered personal baggage.
e) Reservations in other GK PHH facilities.
§ 6
1. The Facility is responsible for loss/damage of items brought by the guest unless the damage results from the nature of the items, force majeure, or exclusive fault of the injured party or accompanying person.
2. The Guest should report any damage to the hotel reception immediately upon discovery.
3. The Facility is not liable for loss or damage of items brought by persons staying as guests of the Guest.
4. The Guest is obligated to comply with current regulations and recommendations by the State Sanitary Inspectorate.
§ 7
1. The Facility is not responsible for damage or loss of cars or other vehicles left on the premises.
§ 8
1. Quiet hours are in effect from 10:00 PM to 7:00 AM the following day.
2. Guests’ behavior should not disturb the peaceful stay of others. The Facility may refuse service to persons violating this rule.
§ 9
1. Each time leaving the room or apartment, the Guest should check door closure and leave the key at reception. Loss or destruction of keys will result in a 50 PLN charge.
2. The Guest is responsible for any damage or destruction of furnishings and technical equipment caused by themselves or their visitors, according to damage assessment.
3. For fire safety, use of heaters, electric irons, and similar devices not provided by the Facility is prohibited in hotel rooms.
4. Smoking is prohibited on the premises except in designated areas. 5. In case of violation of points 3 and 4, a penalty of 1000 PLN and coverage of any fire alarm costs will be imposed on the Guest.
6. The Facility reserves the right for staff, accompanied by security or police, to enter the rented room in emergencies such as flooding, fire hazard, improper behavior, suspicion of crime, or if the Guest or third party is in danger to life or health (e.g. intoxication).
7. It is forbidden to store flammable materials, narcotics, or other prohibited items or substances in the hotel room.
§ 10
1. Personal belongings left by a departing Guest in the room will be sent to the Guest’s specified address at their expense.
2. If no instruction is received, the Facility will store items for 3 months, then donate them to charity.
According to the law of July 28, 2023, on the protection of minors (LEX Kamilek), article 22 c section 2 point 2, we inform that internet use by minors is allowed only under guardian supervision. Please ensure minors use the internet safely and responsibly in accordance with applicable regulations to protect them from inappropriate content and online threats. § 11 COMPLAINTS 1. The Guest has the right to submit complaints about services provided directly by Geovita Facility and the online payment process via the Przelewy24 service (PayPro S.A.). 2. How to submit complaints: a) Complaints about hotel services (e.g., room standard, meal quality, service) should be reported immediately upon noticing faults directly at the Facility Reception for prompt resolution. b) Complaints related to "Pay-by-link" payment service via Przelewy24 should be submitted in writing via the Facility's email or directly at Reception. 3. Complaint content: To ensure efficient handling, the complaint should include: a) Guest’s full name. b) Booking number or stay date. c) For payment complaints: transaction number and date. d) Detailed problem description and date of occurrence. e) Specified claim (e.g., refund request, repair). f) Email or mailing address for feedback. 4. Response time and method: a) Geovita Facility will respond to its own service complaints within 14 days of receipt. b) For complaints regarding payment services by Przelewy24, the Facility will promptly forward the complaint to the payment operator, PayPro S.A., for further processing. The Guest will receive a response according to PayPro S.A.’s service regulations. c) The response will be sent to the Guest in written or electronic form at the address provided in the complaint.
Complaints regulations
Terms of Service
§ 1 General Provisions- These terms and conditions define the rules for using the [Your Company Name] service, including the conditions for making reservations and payments.
- The payment operator is PayPro S.A. based in Poznań (ul. Kanclerska 15, 60-327 Poznań), registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Poznań Nowe Miasto and Wilda, VIII Commercial Division of the National Court Register under number KRS 0000347935, NIP 7792369887, Regon 301345068, operating under the brand Przelewy24.
- Acceptance of the terms is a necessary condition to use the services of the website.
- Booking of the service is made via the form available on the website.
- After placing an order, the Customer receives a confirmation to the provided e-mail address along with the information necessary to make the payment.
- Payment should be made within the period specified in the booking confirmation. Failure to pay within this time may result in the cancellation of the reservation.
- The Customer has the right to file a complaint regarding non-performance or improper performance of the service.
- Complaints can be submitted in one of the following ways:
a) Electronically, by sending a message to the e-mail address.
b) In writing, by sending a letter to the company’s registered office - The complaint should include at least: a) Customer’s full name. b) Reservation number or other data allowing identification. c) Detailed description of the subject of the complaint and circumstances justifying its submission. d) Specific Customer’s demand (e.g., refund, re-performance of the service).
- The company confirms receipt of the complaint within 24 hours (on business days) of its submission by sending confirmation to the Customer’s e-mail address.
- The complaint will be considered within 14 calendar days from the date of receipt.
- The response to the complaint, including the company’s justification, will be sent to the Customer’s e-mail address from which the complaint was sent or in writing to the indicated correspondence address.
- If the complaint is not accepted, the Customer has the right to use out-of-court dispute resolution methods, including through the EU Online Dispute Resolution (ODR) platform.
- In matters not regulated by these terms, the provisions of Polish law shall apply.
- The company reserves the right to make changes to the terms. Changes take effect within the period specified by the company, not shorter than 7 days from the date of publication on the website.